How long are shipping times?

We start processing orders within 24 hours upon receiving them. Depending on your location and the availability of the product, your purchased item will arrive in 7-30 business days. Check our shipping policy for more information.

Do you offer international shipping?

Currently, we ship to the following locations:

• The United States & Canada
• Australia & New Zealand
• Hong Kong, Singapore, Malaysia, The Philippines, Thailand
• United Kingdom, France, Sweden

 Check our shipping policy for more information.

How do I know if my order has been shipped?

We will email you after your order has been shipped. If you are concerned about long shipping times or would like to know the status of your shipment, please send an email to orders@higooga.com quoting your order number.

Alternatively, you can check shipping status at here.

Do you offer free shipping?

Yes, we do! We offer free trackable shipping on all products, to all locations which we ship to.

Check out this page for details.

We also offer many other exciting promotions and exclusive deals throughout the year. Sign-up to our newsletter and be the first to know about the latest updates.

What is your return policy?

We are happy to accept returns and provide a replacement or full refund if all of the following conditions are met:

• There is a quality issue with the product, such as damages or defects from shipping or production, that affects its normal use.
• The product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• Return /exchange is requested within 14 days (5 days for electronic products), starting from the day you receive your purchased products.

How do I return a product?

Using the email account you provided when the product was purchased, send your request to orders@higooga.com with the following information:

• Your name

• Your order number

• Issues with the product (with pictures or videos, if applicable)

We will get back to you with instructions on how to return the product.

Check our refund policy for more details. 

Can I change or cancel my order?

Unfortunately, we will not be able to cancel orders that have been placed.

It might be possible to make changes to an order provided the product has not been despatched from the warehouse.

To send a change request, please email orders@higooga.com with the following information, using the email account you provided at the time of purchase.

• Your name

• Your order number

• Your request

We will let you know of the result within 1 business day.

What if I have other questions about my order?

We can definitely help! Please email us at orders@higooga.com using the email account that you used to place your order.