Free Shipping, Made Simple.
Where complimentary standard shipping is available, it is included with your order, with no minimum purchase required. Availability varies by product and destination, and any applicable shipping charge will be shown at checkout before you place your order.
A little less to think about
Life with cats is busy enough. We want shopping for their comfort, care, and happiness to feel simple, with clear delivery information and no unexpected shipping charges at checkout.
Where complimentary standard shipping is available, it is included with your order. We use trackable shipping services for every order, so we can share the available tracking information after your order has been shipped.
Delivery that fits your order
Some large or heavy products may travel using Ocean + Express, which helps us provide a practical and cost-effective delivery service. For selected products, a paid faster-shipping option may also be available. Any available upgrade and additional charge will be displayed at checkout.
For a small number of product and destination combinations where complimentary shipping is unavailable, a supplemental shipping fee may apply. If so, the fee will be clearly displayed at checkout before you place your order.
Here to help
Product availability, shipping methods, and delivery coverage vary by product and destination. A country we serve may not be available for every product, so please check the product page and the shipping options shown at checkout.
If a product or destination is unavailable at checkout, email us at orders@higooga.com. We may be able to explore an individual shipping request with our fulfillment partners, depending on product availability and available shipping channels. Alternative arrangements are not guaranteed, but we will confirm any available option, estimated timeframe, and cost before asking you to proceed.
Need more information?
For supported destinations, delivery estimates, tracking, taxes, and other shipping details, please read our Shipping Policy. You can also visit our Frequently Asked Questions or email orders@higooga.com. We are happy to help.